BIMS Beauty Limited Customer Policy
Introduction
At BIMS Beauty Limited, we are committed to clear communication, timely service, and a smooth shopping experience. Please review the policies below to understand how we operate and how best to reach us.
Business Hours
Our business operates during the following hours:
•Monday – Friday
•10:00am – 6:00pm (UK Time)
Messages and enquiries received outside these hours will be attended to on the next working day.
Consultation Hours
Consultations are available on:
•Tuesdays & Wednesdays
•12:00pm – 5:00pm (UK Time)
Consultations are handled strictly within these periods to ensure proper attention and quality support.
Order Processing & Shipping Timelines
Please note that processing time is different from shipping time.
United Kingdom (UK)
•Order Processing: 2–3 working days
•Shipping: 3–4 working days (after processing)
Nigeria
•Order Processing: 1–2 working days
•Shipping: 2 working days (after processing)
International Orders
•Order Processing: Up to 5 working days
•Shipping: Up to 14 working days (after processing)
International delivery timelines may vary due to customs clearance, courier delays, or destination regulations.
BIMS Beauty Limited is not responsible for delays caused by customs or third-party logistics providers.
Once an order has been processed and dispatched, shipping timelines will apply based on your location.
Customer Communication, Support & Complaints
BIMS Beauty Limited attends to customers across multiple communication channels to ensure accessibility and support.
Customers may reach us via:
•Instagram DMs
•WhatsApp messages
•TikTok DMs
•Email
For general enquiries, order questions, and assistance:
📧 support@bimsbeautyltd.com
For order issues, missing items, delivery problems, or unresolved concerns:
📧 complaints@bimsbeautyltd.com
This helps us:
•Track issues properly
•Follow up efficiently
•Escalate when necessary
•Ensure no concern is overlooked
Messages received on social platforms and WhatsApp will still be attended to. In some cases, customers may be guided to email where additional details or documentation is required.
When sending an order-related complaint, please include:
•Your order number
•A clear description of the issue
Order-related complaints (such as missing items, delays, or incorrect orders) should be raised within 3–5 working days of delivery to allow us assist effectively.
Payment Confirmation
Orders are processed only after payment has been successfully confirmed.
Orders with pending or failed payments will not be processed.
Order Changes & Cancellations
Customers are advised to review their orders carefully before completing payment.
Once an order has been processed, changes or cancellations may no longer be possible.
Returns & Refunds Policy
Due to the nature of our products
Opened or used products are not eligible for return
Refunds or replacements may only be considered in cases of:
•Damaged items
•Incorrect items
•Missing items
All such issues must be reported within the stated complaint timeframe.
Delivery Responsibility
Once an order has been dispatched, delivery responsibility lies with the courier service.
BIMS Beauty Limited will assist with tracking and follow-up where necessary but cannot guarantee delivery timelines once items have been handed over to the courier.
Promotions, Discounts & Offers
Promotions and discounts are subject to the following terms:
• BIMS5: 5% off first order
•THANKYOU10: 5% off for returning customers
•Free Shipping: On orders over £70
•Free Gift: On orders over £100
Promotions:
•Cannot be combined unless stated otherwise
•Are subject to availability
•May be modified or withdrawn at any time without prior notice
Policy Updates
BIMS Beauty Limited reserves the right to update or adjust these policies as business operations evolve. Any changes will be communicated through our official channels.